Frequently Asked Questions

Below are some commonly asked question. If you don't see the answer to your burning question here, please, zip us an email to or call us at 800-742-5354 or text us at 929-430-5354.

Excellent question! Anywhere from the next day to 15-ish days. See more below for the details.

On the ordering page there is a place for you to put when you need to receive your order - be sure you do that. There are two phases to have your attention on - Production time and separately Shipping time.

Production: Most orders less than 5,000 pieces will ship within 5 business days of artwork approval. Triangles, hearts, star shaped buttons have a bit of a longer lead time and will ship within 8 business days. If your order is 5,000 or more, it is still possible the we can ship it within 5 days - it'll depend on current production work flows.

Shipping: As you are checking out estimated delivery times are provided. You are encouraged to select a shipping method that allows for at least one day of buffer on orders that are event specific. We promise to ship on time and use the method selected, but on occasion shipping companies have issues with their transportation or weather.

We ship from California.

Yes! We are happy to send out either a complete sample pack or a size or two for comparison purposes. Use our contact page to request samples and we'll get them out right away. Samples will come to you via USPS.

If you are looking for a pre-production sample, that is a service we offer and you can find out more about that here.

Free ground shipping is available for orders of more than $100 and less than 5,000 pieces. The promotional code take advantage of this is: shipfree.

Due to the big volume discounts orders of more than 5,000 pieces do not qualify for free ground shipping.

Most often shipped using FedEx and UPS. Both carriers requires a full street address for delivery, and cannot deliver to a Post Office Box. When selecting free shipping Buttonworks reserves the right to select the method of shipment from either United States Postal Service (USPS), FedEx Ground or UPS Ground.

Currently we do not ship internationally. It is difficult to estimate tariffs, duty or taxes involved when selling buttons for international shipments and impossible for us to provide estimates on what those fees are to our international customers.

For our complete return policy, please see here.

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